A Vacation?

24 David Elazar Street
Holon, Israel
9 March, 2010

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The Manager's Office
"Bon Voyage" Tours
64 Ibn Gvirol Street
Tel Aviv, Israel
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Dear Sir/Madam,
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I recently went on a two-week vacation to Italy, organized by your company. I wish to express my deep dissatisfaction at the standard of the service I was forced to accept during what I thought would be a soothing vacation.

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Your brochure states that qualified guides take tourists on excursions to explore the charm of Italy. However, our guide's explanations were not comprehensible. Every basic question addressed to him was not answered, and he had a noticeable lack of tolerance.
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Furthermore, I was misled to believe that the hotel chosen was luxurious. Much to my disappointment, the service was poor and unkind. When I finally entered my room, I discovered the sheets were unclean and that the doors were broken and could not be locked. Moreover, when I went to the dining room, my hope to receive a fine meal was not fulfilled either.
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To conclude, our guide and accommodation were sub-standard and did not overlap to the promising details your ludicrous brochure contains. Consequently, I request an appropriate compensation within 14 days for the inconvenience I've encountered during my vacation. I believe it is high time you published far more accurate brochures, so that your future customers would not be led astray as I was.
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Sincerely yours,
Keran Auster
Displeased customer

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Excellent.

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